Terms and Conditions
1:1 Coaching
The Client agrees to notify the Coach as soon as possible if they wish to reschedule a session, this may be done directly via the online booking system or via the Coach. It is important to build and maintain momentum and for both parties to commit to regular sessions especially for the first 4-6 sessions. The Client recognises the impact on the Coach’s business of sessions cancelled or rescheduled at short notice and agrees to plan ahead and to provide as much notice as possible to the Coach if they wish to reschedule.
One full week’s notice is required to rearrange a session otherwise the session will be ‘forfeited’; please note the Coach is usually able to accommodate an alternative time within the same day or the same week.
Sessions will start at the scheduled time. If the Client is late for a session, the Coach will wait for a 15 minute period. The session will become void if the Client has not notified the Coach within 15 minutes of the start time.
If a session is rearranged by the Coach at short notice, eg due to unforeseen illness, then the session will be rearranged as soon as possible.
Either party can choose to dissolve the coaching relationship at any time. If this is by the Client then any unused sessions will be refunded by the Coach at 50% of the agreed fee pro-rata. If the Coach terminates the relationship early then any unused sessions will be refunded pro-rata.
All sessions paid for in a block will be paid for in full before the final session, or used as follows, unless otherwise mutually agreed in writing:
- a block of 4 sessions will be used within 6 months;
- a block of 6 sessions will be used within 9 months.
Any unused sessions after this time will become void.
Organisational clients
The Organisation’s representative agrees to notify the Coach as soon as possible if they wish to reschedule a planned session/ event such as a training course, team coaching session, action learning set, workshop etc.
The notice period required is proportionate to the length of the event:
Sessions up to 2 hours long require 2 week’s notice.
Sessions 2-4 hours long require 3 week’s notice.
Sessions over 4 hours long require 4 week’s notice.
If the session/event is cancelled with less than the above notice period then a 50% charge will be payable.
If a session is rearranged by the Coach at short notice, eg due to unforeseen illness, then the session will be rearranged as soon as possible.
